module 1:

foundational services 

In this foundational module, we’ll work together to identify and clarify your company’s core services. By uncovering what defines your business and aligns with your vision, we’ll create a clear and actionable roadmap to support your team’s development and your business’s operational needs. This step lays the groundwork for targeted staff training and ensures a strong, cohesive focus for future growth. 

module 2:

service blueprints

In this module, we’ll define the step-by-step process for delivering your core services, creating a cohesive and comprehensive guide tailored for training your team. This blueprint ensures consistency in service delivery while equipping your staff with the necessary tools, clear time standards, and resources that cater to all learning styles. By the end of this module, you’ll have a well-structured foundation to elevate your team’s performance and client experience.

module 3:

ONboarding

How are you setting up new hires for success? Are they provided with the essential information and resources needed to thrive from day one?

This module is dedicated to designing a structured onboarding process that empowers new team members with the tools, knowledge, and clarity to excel in their roles. By establishing a consistent and comprehensive onboarding framework, we ensure alignment with business operations, facilitate a seamless transition into the team, and enable each individual to contribute confidently and effectively to your organization’s success.

module 4:

the signature experience​

This module focuses on crafting the "wow" factor that distinguishes your business and leaves a lasting impression on your clients. Together, we’ll explore and refine the unique systems and offerings that set your company apart from competitors, ensuring your services are both memorable and highly sought after. By the end of this module, you’ll have a clear, actionable framework to deliver a standout experience that defines your brand and drives client loyalty.

module 5: 

Product knowledge

Comprehensive product knowledge is essential for equipping your team and driving your company’s profitability. In this module, we’ll delve into the products used in your services (backbar), the tools that support service delivery, and the retail products recommended and sold to clients. Together, we’ll develop cohesive training materials and visual aids to ensure your team is thoroughly educated, confident, and prepared to enhance both the client experience and your company’s bottom line.

module 6: 

Client care pathway system

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Our signature Client Care Pathway System is designed to ensure every client enjoys a seamless, memorable experience at your establishment. This system provides clear communication about the services performed, the products used, and guidance on maintaining their results through a personalized home care routine. By fostering trust and education, the pathway encourages repeat visits, boosts client retention, and drives profitability. This system is a cornerstone for achieving significant and sustainable growth in your business.

module 7: 

Rhythm & Workflow Design

In this module, we’ll focus on creating a structured rhythm and seamless workflow to enhance your team’s efficiency and productivity. Together, we’ll evaluate your current operational practices and identify areas for improvement, ensuring your business operates with clarity and consistency. By designing a cohesive schedule, task delegation system, and daily/weekly routines, we’ll establish a workflow that aligns with your company’s goals and fosters a balanced, harmonious work environment. This module ensures your team operates at its best while maintaining a rhythm that supports sustainable growth.

module 8:

Model call

This module focuses on the Model Call process, an essential step in training and skill validation for your team. The Model Call provides trainees with a hands-on opportunity to practice and demonstrate their skills in a controlled, educational environment with invited models. Guided by clear objectives and oversight, this process ensures trainees meet the required standards to confidently perform services on paying clients. By implementing a structured Model Call system, you’ll foster growth, build confidence, and uphold the quality of service your clients expect.

Module 9:

Recruitment & Hiring

This module is dedicated to building a strong, cohesive team by refining your recruitment and hiring processes. We’ll explore strategies to attract candidates who align with your company’s culture and values, develop clear job descriptions and interview frameworks, and implement an efficient onboarding system. By the end of this module, you’ll have a streamlined, professional approach to hiring that ensures you’re bringing in the right talent to drive your business forward.

module 10:

Conflict resolution training

This module equips your team with the tools and techniques to navigate and resolve conflicts in the workplace, whether between team members or during challenging interactions with unsatisfied customers. We’ll focus on effective communication strategies, professionalism, and frameworks for addressing disagreements constructively. By viewing conflicts as opportunities for growth, your team will build confidence in handling difficult situations, fostering stronger collaboration, improved customer satisfaction, and a harmonious work environment.

module 11:

Foundations for facilitators

This module focuses on equipping trainers and mentors with the skills and strategies needed to effectively guide and support new hires and team members. We’ll explore best practices for delivering training, fostering a positive learning environment, and mentoring with confidence and clarity. By building a strong foundation for your facilitators, this module ensures they are prepared to uphold company standards, inspire growth, and contribute to the success of your team.

module 12:

sustainability & Continuous improvement

In this capstone module, we’ll focus on sustaining the systems, processes, and culture you’ve built during the program. Together, we’ll create strategies for continuous evaluation and improvement, ensuring your training and operational frameworks evolve alongside your business needs. We’ll explore how to gather and utilize team feedback, measure success, and maintain alignment with your company’s vision. By the end of this module, you’ll have the tools to keep your team engaged, adaptable, and focused on excellence, ensuring the long-term success of your business.